• Mon - Fri: 9.30-16.30, Sat: 9.30-12.30

ANC BIO WELLNESS SDN BHD

 

Refund and Return Policy

Our products are made from the finest ingredients. We always make sure all our products are in good condition before packing otherwise we will inform you if we have no replacement stock.

Goods sold are not returnable or refundable unless if we delivered an incorrect item(s) or any factory defected item(s). However, if the item(s) has a defect, we replace it within 5 working days from the date of receipt of feedback or complaint by email via our online contact form.

Item(s) are required to be returned within 3 days upon confirmation of exchange or return with us. All delivery cost (from and to) will be borne by ANC Bio Wellness Sdn Bhd.

The following guidelines apply in the exchange or return:-
• Delivery or shipping fees are not refundable for returns and exchanges.
• We will deliver the replaced item(s) upon receipt of the returns, subject to stock availability.
• Cash refunds will be done within 14 working days if the replacement item is out-of-stock. This is the time frame required for us, payment gateway provider (MOLPay) or bank to process the refund request. However, if you paid by any other means (eg Paypal), the processing time for refund will take up to 30 days.
•The refund will be banked-in to your personal bank account.

The customer is fully responsible for the loss or damage of the item(s) sent back to us for exchange. Please pack the item properly to ensure that it does not get damaged in transit and send it by any registered courier service.

We will notify you via email as soon as your return has been received and checked by us. In the unlikely event that you have not received anemail within 5 days of returning your items, contact our Customer Service and we shall get back to you within 24 hours during business day.

Note: We recommend that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to us or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

 

Shipping Policy

DELIVERY:
ANC BIO WELLNESS SDN BHD is committed to deliver your order accurately, in good condition and always on time. ANC BIO WELLNESS SDN BHD ensures the fastest and most efficient dispatch & delivery to get your orders to you as swiftly as possible from our respective warehouses. We process shipments on working days only.

 

DELIVERY CHARGES:
We offer free shipping on selected products with some conditions stipulated. Please note all items will be shipped with an invoice mentioning the price, and with taxation based on applicable Malaysian Tax laws.

 

CASH ON DELIVERY: (COD)
Cash on delivery option is available at our stores. Any additional charges (as applicable) would be intimated at the time of payment. These are over and above the selling price of the product. Delivery charges (if any) would be clearly visible during checkout.

 

TIME OF DELIVERY:
The goods you have ordered will be delivered within 14 working days from the date of dispatch for all deliveries depending on the shipping method selected. Our goal is to process and deliver your order in the most convenient and timely manner.

 

DAMAGES IF ANY:
If when you receive your parcel you notice that it is damaged or tampered with you should refuse to accept it. You can call our customer care or mail us using our online contact form, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

  

CREDITS:
In case of the returned items, we will credit the amount to you within 14 working days, depending on the method of payment used.

Note: We recommend that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to us or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

 

 


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BaBydoc is a new baby-special brand with products that focus on the best gift ever - your baby, your child, your everything. Our products are formulated by medical professionals, experts in Paediatric and Dermatology, so that you'd know that your precious one will be safe and well cared for.

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